RAPTAIR Error Codes and Symptoms

Technical Support Subject RAPTAIR60 Error Codes and Symptoms Document Version Department Revision Details Revised by Tech Engineering Implemented EXT-D60-002 A Tech Document Release SP 27 Aug 2015 BC 27 Aug 2015 N/A 27 Aug 2015 Page 1 of 9 Knowledge Base: www.kb.vmacair.com Email: tech@vmacair.com Web: www.vmacair.com Technical Support: 1(888)241-2289 Toll Free:1(800)738-8622 Fax: 1(877)740-3201 System or Parts affected  RAPTAIR60 - without Cold Climate kit (D600003)  RAPTAIR60 - with Cold Climate kit (D600004) Index System or Parts affected.............................................................1 Overview .......................................................................................1 Entering DIAGNOSTIC MODE to Retrieve Logged Errors .......1 Error Message Table....................................................................3 Warning Message Table ...........................................................4 Trouble Shooting Table...............................................................5 Modifying System Parameters....................................................6 Factory Reset............................................................................6 Wiring ............................................................................................8 Main Wire Diagram ...................................................................8 Control Panel and Relay Wire Diagram....................................9 Overview A quick reference for error codes, symptoms, trouble shooting and wire diagrams. If an error is present, the RAPTAIR60 unit WILL NOT start the compressor until the error is cleared. When an error is present the WARNING LED will flash on/off and the screen will display ‘ERRORS DETECTED’ followed by the following list of errors. The user MUST scroll through ALL the displayed errors by pressing the NEXT button before the unit can re-try the start sequence. Entering DIAGNOSTIC MODE to Retrieve Logged Errors 1) Key on the system but do not start. No error messages on the display box should be shown. 2) Press the “NEXT” and “BACK” buttons for 5 seconds to enter Diagnostics Mode. 3) Press the “NEXT” and “BACK” buttons to scroll to “VIEW LOGGED ERRORS”. 4) Press the “ON/ENTER” button to view the errors. 5) Use “NEXT” and “BACK” to scroll through the errors. Fill in all of the blank boxes on the following table. The tables below represent the lines that will be shown on the control box display. Completely fill in all of the blanks on the following tables. (Figure 1 provides an example of an error message) Technical Support Subject RAPTAIR60 Error Codes and Symptoms Document Version Department Revision Details Revised by Tech Engineering Implemented EXT-D60-002 A Tech Document Release SP 27 Aug 2015 BC 27 Aug 2015 N/A 27 Aug 2015 Page 2 of 9 Knowledge Base: www.kb.vmacair.com Email: tech@vmacair.com Web: www.vmacair.com Technical Support: 1(888)241-2289 Toll Free:1(800)738-8622 Fax: 1(877)740-3201 Figure 1 Name: __________________________ Phone#: ______________________ Company: _______________________ Email/Fax#:____________________ Date: ___________________________ E 1 0 0 0 4 . 7 13 D : 2 0 M : 1 0 Y : 1 2 E 2 . D : M : Y : E 3 . D : M : Y : E 4 . D : M : Y : E 5 . D : M : Y : E 6 . D : M : Y : E 7 . D : M : Y : E 8 . D : M : Y : E 9 . D : M : Y : E 10 . D : M : Y : Please complete the sheet below and email to tech@vmacair.com. (A clear picture of this filled in sheet can be emailed if that is easier). This sheet can also be faxed to:1-877-740-3202. Technical Support Subject RAPTAIR60 Error Codes and Symptoms Document Version Department Revision Details Revised by Tech Engineering Implemented EXT-D60-002 A Tech Document Release SP 27 Aug 2015 BC 27 Aug 2015 N/A 27 Aug 2015 Page 3 of 9 Knowledge Base: www.kb.vmacair.com Email: tech@vmacair.com Web: www.vmacair.com Technical Support: 1(888)241-2289 Toll Free:1(800)738-8622 Fax: 1(877)740-3201 Error Message Table Error Code Error Message Displayed Cause 5 COMP TEMP SENSOR FAILED – OPEN Temperature sensor on the compressor is unplugged or wire to control box has been cut. 6 COMP TEMP SENSOR FAILED – SHORT Temperature sensor on the compressor is shorted. 7 COMP TOO COLD xx.x F/xx.x C Compressor is too cold to start. The temperature is displayed. 8 COMP OVER TEMP xx.x F/xx.x C Compressor is too hot to start. The temperature is displayed. 9 MANIFOLD TEMP FAILED – OPEN Temperature sensor on the manifold is unplugged or wire to control box has been cut. 10 MANIFOLD TEMP FAILED – SHORT Temperature sensor on the manifold is shorted. 11 MANIFOLD ERROR CHECK COALESCER The coalescer should be checked. There is a possibility of a plug. 12 AIR PRESS SIGNAL VOLTAGE LOW Low voltage reading on the air pressure transducer. 13 AIR PRESS SIGNAL VOLTAGE HIGH Low voltage reading on the air pressure transducer. 14 AIR PRESS SENSOR TOO HIGH Air pressure is too high to start the engine. AIR PRESSURE xxx.x PSI If the previous error is present the air pressure is displayed. 34 ENGINE RPM NOT DETECTED Engine RPM is not detected. Wire may be cut, tach sensor on bell-housing may be loose or fuel problem caused engine to stop suddenly. 35 ENGINE CRANK NOT DETECTED The engine did not start during the crank cycle. 36 ENGINE OIL LOW Oil level in the diesel engine is low. 37 ENGINE TEMP PROBE OPEN Temperature sensor on the diesel engine is unplugged or wire to control box has been cut. 38 ENGINE TEMP PROBE SHORT Temperature sensor on the diesel engine is shorted. 39 ENGINE TEMP TOO COLD TO START The diesel engine is too cold to start. 40 ENGINE OVER TEMP The diesel engine is too hot to start. 42 FUEL LEVEL LOW PLEASE RE-FILL Fuel level for the diesel engine is low. It must be refilled before the unit is run. 27 UNEXPECTED ENGINE OPERATION Unexpected engine operation can have many causes. It is likely due to RPM detected during an OFF state. Technical Support Subject RAPTAIR60 Error Codes and Symptoms Document Version Department Revision Details Revised by Tech Engineering Implemented EXT-D60-002 A Tech Document Release SP 27 Aug 2015 BC 27 Aug 2015 N/A 27 Aug 2015 Page 4 of 9 Knowledge Base: www.kb.vmacair.com Email: tech@vmacair.com Web: www.vmacair.com Technical Support: 1(888)241-2289 Toll Free:1(800)738-8622 Fax: 1(877)740-3201 - DISPLAY CANBUS CONN ERROR A CAN bus error between the Display box and Control box. - End of Errors OK to Retry? End of errors screen. Pressing ENTER will try to restart the system. 52 ENGINE RPM UNDERSPEED Engine speed went below 2000RPM for 3 seconds. Listed below are additional messages, which may be displayed. If a message is present, the red WARNING LED will flash on and off. These messages appear in both the SYSTEM READY and SYSTEM RUNNING menu Warning Message Table Error Code Message Displayed Cause 29 AIR FILTER PLUGGED Air filter is not working, or working incorrectly. 32 BATTERY VOLTAGE TOO LOW The battery voltage is below threshold for 5 seconds (see Section 7.7 for threshold adjustment). 46 ENGINE RESTART DUE TO COLD The engine has auto restarted due to the low internal temperature. - 500HR/6MTH SERV DUE IN xx HOURS This warning will show up 10 hours before the 500 hour service internal. 54 COMPRESSOR SERV 500HR / 6MTH The system is due for a service. This warning will show after every 500 hours of running the compressor. Clearing the compressor service reminder is required through the Diagnostic menu. 1000HR / 12MTH SER DUE IN xx HOURS This warning will show up 10 hours before the 1000 hour service internal. 55 COMPRESSOR SERV 1000HR/12MTH The system is due for a service. This warning will show after every 1000 hours of running the compressor Clearing the compressor service reminder is required through the Diagnostic menu. - ENGINE SERVICE 50 HOURS Engine servicing required. See Section 8.6 of the Owner’s Manual - ENGINE SERVICE 100 HRS/ENG. OIL 100 hour engine servicing required. See Section 8.6 of the Owner’s Manual - ENGINE SERVICE 200 HRS/ENG. OIL 200 hour engine servicing required. See Section 8.6 of the Owner’s Manual 58 ENGINE RESTART DUE TO LOW BATT Technical Support Subject RAPTAIR60 Error Codes and Symptoms Document Version Department Revision Details Revised by Tech Engineering Implemented EXT-D60-002 A Tech Document Release SP 27 Aug 2015 BC 27 Aug 2015 N/A 27 Aug 2015 Page 5 of 9 Knowledge Base: www.kb.vmacair.com Email: tech@vmacair.com Web: www.vmacair.com Technical Support: 1(888)241-2289 Toll Free:1(800)738-8622 Fax: 1(877)740-3201 Trouble Shooting Table Symptom Possible Cause Corrective Action Frequent relief valve operation Pressure control line plugged or frozen Remove and clear the line System still at high pressure Wait for system blow-down or bleed off all system pressure Defective relief valve Replace the valve Compressor does not run High system pressure system will not start with more than 10 psi system pressure High oil temperature See “frequent overtemperature shut-down” Frequent over-temperature shut-down Low oil level Check oil level with equipment on level ground Restricted oil lines Check for kinked or pinched lines Plugged oil filter Replace oil filter Cooler not functioning or plugged Replace or clean oil cooler Engine cooling system failure (high engine temperature) Correct problem High ambient temperatures Reduce duty cycle Oil temperature sensor failure Replace if defective Excessive oil in the air Coalescing separator failure Replace element Clogged scavenge line screen Clean or replace High oil level Check oil level with equipment on level ground Operating angle in excess of 15 degrees from horizontal Reduce operating angle Air operated equipment is faulty, or not correctly connected to supply valve Test air operated equipment for proper operation and connect to supply valve Incorrect start-up/ shutdown procedures Observe start-up/ shutdown procedures detailed in the Owner’s Manual Objectionable noise level Excessive gear wear Replace gearbox assembly Technical Support Subject RAPTAIR60 Error Codes and Symptoms Document Version Department Revision Details Revised by Tech Engineering Implemented EXT-D60-002 A Tech Document Release SP 27 Aug 2015 BC 27 Aug 2015 N/A 27 Aug 2015 Page 6 of 9 Knowledge Base: www.kb.vmacair.com Email: tech@vmacair.com Web: www.vmacair.com Technical Support: 1(888)241-2289 Toll Free:1(800)738-8622 Fax: 1(877)740-3201 Modifying System Parameters To modify a system parameter (such as Standby Delay):  Turn the key ignition ON. Do not start the compressor system.  Press and hold the NEXT and BACK buttons on the display box for 5 seconds to enter Setup/Diagnostics Menu.  When display box shows USER SETUP, press ON/ENTER  Use NEXT and BACK to scroll to STANDBY DELAY  Press ON/ENTER.  Use NEXT and BACK to change Standby Delay parameter value.  Press ON/ENTER to select value, or EXIT to cancel change.  Verify STANDBY DELAY screen shows desired parameter value.  Press EXIT to return to USER SETUP.  Press EXIT to exit Setup/Diagnostics Menu. Factory Reset All adjustable parameters will reset to factory settings.  Pressing ENTER on this screen will display CANCEL  Pressing NEXT will show CONFIRM RESET? Pressing BACK will display CANCEL again  Select the desired option and press the ENTER button For details and an explanation for adjusting system parameters, see section 7.7 Adjusting System Parameters in the RAPTAIR60 Installation and User’s Manual. Setting Description Adjustment Default Unload Delay Delay time to unload 0.5, 1, 2, 5, 10, 15, 30 minutes, Never 1 min Standby Delay Delay time to standby 1, 2, 5, 10, 15, 30 minutes, Never 5 min System Pressure Operating System Pressure 80 to 150PSI @ 5PSI increments 150PSI Top-up Pressure PSI below system pressure to allow inlet to open and build pressure 1 to 15PSI @ 1PSI increments 10PSI High Air Use Rate Air rate set-point for pressure-based restart condition 0 to -30PSI @ 0.5PSI increments - 3.0PSI/sec Pressure Restart PSI Air pressure set-point for pressure-based restart 80 to 150PSI @ 5PSI increments 120PSI Allow Cold Engine Restart Allow to restart the engine if engine is beginning to freeze Enable/Disable Enabled Disable Auto Restart Delay Timer for disabling automatic engine restart Always, 30 min, 60 min, 120 min, Never 60 min Technical Support Subject RAPTAIR60 Error Codes and Symptoms Document Version Department Revision Details Revised by Tech Engineering Implemented EXT-D60-002 A Tech Document Release SP 27 Aug 2015 BC 27 Aug 2015 N/A 27 Aug 2015 Page 7 of 9 Knowledge Base: www.kb.vmacair.com Email: tech@vmacair.com Web: www.vmacair.com Technical Support: 1(888)241-2289 Toll Free:1(800)738-8622 Fax: 1(877)740-3201 Setting Description Adjustment Default Allow Low Battery Restart In Standby, allow the engine to restart based on low battery level Enabled/Disabled Enabled Battery Restart Lower Threshold Engine will restart if below this threshold for 30 seconds in Standby 10.0 – 14.0V @ 0.1V increments 12.1V Battery Restart Upper Threshold System will start duration timer if above value 10.0 – 15.0V @ 0.1V increments 12.8V Battery Restart Duration Once above Upper Threshold, stay running for duration to charge battery 1, 2, 5, 10, 15, 30 minutes 2 min Technical Support Subject RAPTAIR60 Error Codes and Symptoms Document Version Department Revision Details Revised by Tech Engineering Implemented EXT-D60-002 A Tech Document Release SP 27 Aug 2015 BC 27 Aug 2015 N/A 27 Aug 2015 Page 8 of 9 Knowledge Base: www.kb.vmacair.com Email: tech@vmacair.com Web: www.vmacair.com Technical Support: 1(888)241-2289 Toll Free:1(800)738-8622 Fax: 1(877)740-3201 Wiring Main Wire Diagram Figure 2 Technical Support Subject RAPTAIR60 Error Codes and Symptoms Document Version Department Revision Details Revised by Tech Engineering Implemented EXT-D60-002 A Tech Document Release SP 27 Aug 2015 BC 27 Aug 2015 N/A 27 Aug 2015 Page 9 of 9 Knowledge Base: www.kb.vmacair.com Email: tech@vmacair.com Web: www.vmacair.com Technical Support: 1(888)241-2289 Toll Free:1(800)738-8622 Fax: 1(877)740-3201 Control Panel and Relay Wire Diagram Figure 3