Dealer Warranty Claim Submission Requirements

Download: EXT-ALL-011-Dealer-Warranty-Claim-Submission-Requirements.pdf

Technical Support Subject Dealer Warranty Claim Submission Requirements Document Version Department Revision Details Revised by Tech Engineering Implemented EXT-ALL-011 A Tech Document Release SP13 Aug2015 GB 25 Aug 2015 N/A 25 Aug 2015 Page 1 of 1 Knowledge Base: www.kb.vmacair.com Email: tech@vmacair.com Web: www.vmacair.com Technical Support: 1(888)241-2289 Toll Free:1(800)738-8622 Fax: 1(877)740-3201 Overview 1. Communicate with VMAC Technical Support at 1-888-241-2289 to help diagnose/troubleshoot the problem at the time of repair. VMAC technical support requires the VMAC System ID, hours on compressor and mileage on the truck. 2. VMAC will provide direction for repair or replacement of the failed components. 3. Failed parts must be held by the dealer for a period of six months, and sent to VMAC if requested along with RMA# for evaluation unless otherwise instructed by VMAC. 4. Labour invoices must include the RMA/CSR #, System ID, hours on the compressor, mileage on the truck, a detailed description of the work performed, and a breakdown of the labour time explaining how much time each diagnosis and repair took. 5. The VMAC Warranty does not cover overtime charges, mileage, travel time, cleaning or shop supplies. Dealers submit warranty claims on behalf of the Vehicle Owner/End User affected by the defective part(s). Please ensure that all warranty credits are forwarded back to the Vehicle Owner/End User who made the initial warranty claim. If the warranty registration form has not been received by VMAC within 6 months from the date of installation of the Product(s), then the warranty period will be deemed to commence 30 days from date of shipment from VMAC. In the event that warranty registration was not submitted within 6 months from the date of install, VMAC may, at their discretion, accept completed warranty forms in conjunction with warranty claim submissions. Failure to follow this procedure may result in denial of your warranty claim. Invoices can be emailed to warranty@vmacair.com, faxed to 1-877-740-3202 or mailed to: Attention: Warranty 1333 Kipp Rd. Nanaimo, BC. V9X-1R3 Canada Complete VMAC warranty information can be found at http://vmacair.com/wpcontent/uploads//files/u008_product_warranty.pdf. For complete Lincoln-related VMAC warranty information please see http://vmacair.com/wpcontent/uploads//files/vmac_lincoln_warranty.pdf.